Privacy Policy

Enhance Payments ("we", "our", or "us") is committed to protecting the privacy of individuals and organizations that use our platform. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you sign up or contact us
• Organization name and details when setting up your account
• Payment-related data processed through connected gateways (Razorpay, Stripe, PayU)
• Usage data — how you interact with our platform (pages visited, features used)
• Communications you send us, including support requests and form submissions

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Enhance Payments platform
• Process and manage payment collections on your behalf
• Send transactional communications — receipts, renewal reminders, and account updates
• Respond to your inquiries and provide customer support
• Ensure security, prevent fraud, and comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Payment gateways (Razorpay, Stripe, PayU) to process transactions — subject to their own privacy policies
• Service providers who assist in operating our platform (hosting, analytics, email delivery) under strict confidentiality agreements
• Legal authorities when required by law, court order, or to protect the rights of our users

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. Payment transactions are processed by PCI-DSS compliant gateway partners — we do not store raw card data on our servers.

5. Cookies

We use essential cookies to operate the platform (session management, preferences). We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we retain records for up to 7 years to comply with financial and legal obligations, after which data is securely deleted.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@enhance.events.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our platform. Continued use of the service after changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: support@enhance.events
• Enhance Payments, Part of the Communa Platform