Cancellation Policy

This Cancellation Policy outlines the terms under which subscriptions, services, and payment collections facilitated through Enhance Payments may be cancelled. Please read this policy carefully before using our platform.

1. Subscription Cancellation

You may cancel your Enhance Payments subscription at any time by contacting our support team at support@enhance.events. Cancellations take effect at the end of the current billing cycle. You will continue to have full access to the platform until that date.

• Monthly subscriptions: cancellation takes effect at the end of the current month
• Annual subscriptions: cancellation takes effect at the end of the current annual term
• No partial refunds are issued for unused days within a billing cycle

2. Refund Policy

Enhance Payments subscription fees are non-refundable except in the following circumstances:

• A technical error on our platform resulted in a duplicate or incorrect charge
• The service was not delivered due to a fault on our end
• A refund is required by applicable law

Refund requests must be submitted within 7 days of the charge in question by contacting support@enhance.events with your account details and reason for the request.

3. Cancellation of Payment Collections

If your organization collects payments from members, event attendees, or course participants through Enhance Payments, the following applies:

• Pending or scheduled payment requests can be cancelled before they are processed through your dashboard
• Once a payment has been successfully processed through the connected gateway (Razorpay, Stripe, or PayU), refunds or reversals are subject to the respective gateway's refund policy
• Enhance Payments does not guarantee refunds for completed transactions — these must be managed through the payment gateway or directly with the payer

4. Account Termination by Enhance Payments

We reserve the right to suspend or terminate your account without a refund if:

• You are found to be in violation of our Terms of Service
• Fraudulent activity or misuse of the platform is detected
• Payment obligations to Enhance Payments remain outstanding for more than 30 days

In such cases, we will notify you via email before taking action, except where immediate termination is necessary to protect the platform or other users.

5. Data After Cancellation

Upon cancellation of your subscription:

• Your data will remain accessible for 30 days following the cancellation date, during which you may export records
• After 30 days, your account data will be scheduled for deletion in accordance with our Privacy Policy
• Financial transaction records may be retained for up to 7 years to comply with legal and regulatory requirements

6. How to Cancel

To cancel your subscription or request a refund, please reach out to us:

• Email: support@enhance.events
• Include your organization name, registered email address, and reason for cancellation
• Our team will respond within 1 business day

7. Changes to This Policy

We may update this Cancellation Policy from time to time. Changes will be communicated via email or a notice on our platform at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.